Policies & Guidelines
At Healing Hands Massage Therapy, we value your time and strive to provide the best experience for every client. Please review our policies to ensure a smooth and enjoyable visit.
Cancellations & Rescheduling
If you need to cancel or reschedule an appointment, please call us at least 24 hours in advance at 770.489.7999. If you are canceling an appointment that was made online please cancel online, if you are canceling for a service that is not available for online booking please cont the office directly.
Late Cancellations (Less than 24 hours’ notice)
Cancellations or reschedules made within 24 hours of the appointment will incur the following charges:
• $30 for 30-minute and 1-hour massages (per person)
• $45 for 1.5-hour massages
• $60 for 2-hour massages
Holiday Month Policy (December, February & May)
Due to high demand, cancellations in December, February, and May will be charged the full price of the session, as appointment availability is extremely limited during these months.
No-Show Policy
If a client fails to show up for an appointment without prior notice, they will be charged the full amount for the scheduled service.
Gift Certificates & Gift Cards
Expiration
• All purchased gift certificates and gift cards expire 1 year from the purchase date.
• We offer a 7-day grace period beyond the expiration date.
Inactivity Fee
• A $10 per year inactivity fee applies to unused gift certificates.
Promotional Gift Certificates
• Promotional or giveaway gift certificates expire within a few months of issuance.
• December promotions expire June 25th of the following year.
• February promotions expire May 15th of the same year.
• No exceptions—promotional gift certificates are complimentary and tied to specific sales events.
Minors & Massage Policy
If you have a minor that is under the age of 18 that is receiving a massage, a legal guardian or parent will need to fill out a specific form.
We appreciate your understanding and cooperation. If you have any questions about our policies, feel free to call us at 770.489.7999. We look forward to serving you!